Tag: ATM

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ATM cash deposits go missing at NatWest

ATM

NatWest customers reported money missing from their accounts after making a cash deposit. The bank has said an issue with its cash deposit machines has been now resolved

Customers shared their concerns on social media on Thursday 21st September 2023 that recently-deposited cash was not showing up in their account balance.

Early on Friday 22nd September 2023, NatWest said the issue had been resolved and that no-one would be left out of pocket.

Some customers had reported going overdrawn because of the issue and expressed concern they would be charged fees.

In a statement, NatWest said, ‘Cash payments to a small number of accounts have been delayed and the issue is now resolved and customer accounts are being updated’.

It is unclear how many people were affected by the issue.

It is also unclear why this happened.

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Bank error in your favour…?

Bank error

A technical issue that affected the Bank of Ireland’s online banking services allowed some customers to withdraw or transfer more money than they had in their accounts.

The glitch reportedly also added €1,000 to some accounts without explanation. This led to large crowds forming at ATMs across the country, hoping to take advantage of the error.

Some reports suggest that the police were called to calm some situations as some ATMs ran out of cash. The bank has since fixed the problem and warned customers that any excess money they withdrew or transferred will be debited from their accounts.

The bank also apologized for the disruption and urged customers who may face financial difficulties due to overdrawing on their accounts to contact them.

Questions remain – how or even why did this happen?

Bank error
‘Bank error allowed people to withdraw money from their accounts they didn’t have’.