NatWest customers reported money missing from their accounts after making a cash deposit. The bank has said an issue with its cash deposit machines has been now resolved
Customers shared their concerns on social media on Thursday 21st September 2023 that recently-deposited cash was not showing up in their account balance.
Early on Friday 22nd September 2023, NatWest said the issue had been resolved and that no-one would be left out of pocket.
Some customers had reported going overdrawn because of the issue and expressed concern they would be charged fees.
In a statement, NatWest said, ‘Cash payments to a small number of accounts have been delayed and the issue is now resolved and customer accounts are being updated’.
It is unclear how many people were affected by the issue.
It is also unclear why this happened.